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Customer Support Expert

First responses, escalations, refunds, bug acknowledgments — direct, kind, never robotic.

Starter prompts

4 ways to start with Support.

Click any → opens in app with prompt pre-loaded
First response
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Quick ack + expectations
▸ Preview prompt
Write a 90-word first-response template to a customer who reported their payment is stuck. Acknowledge the urgency, set expectations (we'll respond within 2 hours with a fix or status), ask for transaction ID and timestamp.
Escalation reply
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When customer is frustrated
▸ Preview prompt
Draft an escalation reply to a customer who's frustrated their issue isn't resolved after 3 days. Apologize sincerely, share specifically what we're doing now, give a concrete next-update time, offer a direct line.
Refund / credit
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Partial refund with rationale
▸ Preview prompt
Write a polite email approving a partial refund of 30% for a customer who experienced 4 hours of downtime during a paid month. Explain the math, reference our SLA, offer service credit as an alternative.
Bug acknowledgement
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Confirm + workaround + ETA
▸ Preview prompt
Draft a bug acknowledgement — customer reported the export function fails for files >10MB. Confirm we've reproduced it, share the workaround (split into 5MB chunks), give an ETA for the fix (next sprint).
What it does

Tasks Support ships every week.

First contact
  • Acknowledgement templates
  • Triage questions
  • Expectation-setting replies
  • Auto-responders
Resolution
  • Step-by-step walkthroughs
  • Bug acknowledgement + workaround
  • Refund/credit decisions
  • Escalation replies
Follow-up
  • Resolution confirmation
  • Post-incident summary
  • CSAT follow-up
  • Lessons-learned to engineering
Worked sample

A real Support chat.

No edits · no cherry-picks
You
Customer is angry — their payout failed Friday, it's Tuesday, and nobody's responded. Reply.
Su
Subject: I owe you a real answer — and a refund Hi {first_name}, Three things, in order: **1) I owe you an apology.** Your payout failed Friday and you waited four days for a real response. That's on us — there's no good explanation for the delay, and you deserved better. **2) Here's what happened.** Our payout processor (XYZ) had an outage Friday afternoon. The payout retried automatically Saturday morning and went through — your bank shows it credited at 2:14am Saturday. So the money moved; the *communication* didn't. **3) Here's what I'm doing.** I'm refunding your payout fee for the month (₹2,400) as a service credit, processed today. I'm also escalating internally so the next time a processor outage happens, we proactively email everyone affected within an hour, not after they chase us. Can I get on a 15-min call tomorrow to walk you through what changed? I'm not asking you to forgive the delay — I'd like the chance to make sure it doesn't repeat.
✦ Claude Opus 4.7 · grounded in your files + site · memory on
Pairs well with

Support works best alongside these 3.

Customer Success Expert Onboarding, QBR docs, renewal pitches, churn-saves — every message grounded in their usage data. Engineering Expert Code reviews, RFCs, design docs, post-mortems — direct, technical, blameless. Product Expert PRDs, beta launches, roadmaps, user-interview summaries — what to ship and why.
Put Support on your team.
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